Frequently Asked Questions
COVID-19 We Are Operating [show]
HALO Cars is open for business. We provide professional drivers and clean cars travelling across the UK. We have taken additional measures to keep our passengers and drivers safe. All our drivers are trained to follow a strict COVID guideline.
COVID-19 Advice for Passengers [show]
We advise our passengers to follow the guidelines provided by the UK Government. We have compiled a short summary based on government advice for the private hire industry.
Please do not travel if you are feeling unwell.
Passengers are required to wear face masks.
Passengers are required to sit in the rear seats.
ALL HALO vehicles are cleaned between bookings.
HALO drivers carry hand sanitiser.
HALO drivers wear PPE Face Masks.
HALO drivers complete 1 to 2 trips per day.
HALO drivers are instructed to avoid direct contact.
ONLY drivers in excellent health are assigned jobs.
Can I pay by cash? [show]
Sorry HALO does not accept cash payments. All bookings are scheduled and prepaid. We accept Paypal, card payments online & over the phone.
How do I reach my driver? [show]
The drivers app monitors the trip progress and sends you SMS notification when the driver is at pickup. The driver will also make contact via phone and SMS. You can also monitor the driver's location on Google map via a link in your trip confirmation. For Airport pickups the driver monitors your flight. Upon flight landing the driver will contact you via SMS & phone call. HALO drivers can call international phone numbers. Simply turn on your phone and our driver will contact you.
What happens if my flight is late? [show]
Don’t worry, our driver monitors your flight. No need to update the driver. HALO operators also monitor your flight status and keep the driver informed.
Complex itenary or business travel! [show]
No problem. Just email us at halo.cars.uk@gmail.com and we will handle it all for you. We will send you a complete plan with a single payment link for easy receipt keeping.
Trip cancellation [show]
No problem. We understand plans can change, therefore we offer a 100% refund if you cancel 24 hours prior to the booking.
Late trip cancellation [show]
If the driver has not yet started the trip an admin charge of 25 GBP or 25% of the trip cost (whichever is greater) is applied to provide the driver with another job and cover loss of time and earnings.
If the driver is on the way to pick up or at pickup, there will be a charge of 100% of the trip cost to compensate the driver for the loss of time and fuel costs.
Flight cancellation [show]
Not to worry, we will provide you with a new booking at no additional cost or 100% refund for cancellations with more than 24 hour notice.
Receipt for your booking [show]
We will send you a receipt with trip details within a few minutes of your payment confirmation.
Meet & Greet [show]
We provide a Meet & Greet Service. Our driver will meet you inside the airport. We also provide baby, child and booster seats and many other services. We can take you to anywhere in the UK, including London, Birmingham, Manchester, Exeter, Cardiff, Southampton, Sheffield, Leeds, Glasgow, Edinborough & many more cities.
Birmingham airport Meet & Greet [show]
For all airport transfers our meet and greet means that the driver is already outside waiting for you upon your flight has landed, however for Birmingham airport our procedure is different.
The driver will message you to request you that you contact via phone or sms once you are in front of Costa Coffee shop in arrivals. The driver then will bring the car to premium set down (The car park outside arrivals) and come inside the airport and meet you and assist you to the car.
Contacting Us [show]
Chat online or email us during working hours. Our operators are on standby to help you with your new and existing bookings.
GDPR Compliance [show]
We are EU General Data Protection Regulation (GDPR) compliant. Data is kept on encrypted and password protected storage.
Corporate / Business Accounts [show]
We welcome corporate & business accounts. All applications are subject to a credit check. HALO Cars can provide with monthly invoice with booking details. To open an account please email us at halo.cars.uk@gmail.com
Frequent HALO Airport Transfers [show]
A list of our most (frequent routes in county), (frequent routes), (frequent airports) & (frequent regions)
Taxi Trips by County
Frequent Taxi Trips
Frequent Airport Taxis
Frequent Taxis by Region