HALOCars.co.uk Privacy Policy

Effective date: 24 March 2026

At HALOCars.co.uk, one of our main priorities is the privacy of our visitors, riders, drivers, and app users. This Privacy Policy explains what information is collected and recorded through our website, iOS apps, Android apps, and related services, and how that information is used.

If you have additional questions or require more information about this Privacy Policy, please contact us via our HALO Cars home page.

1. Deleting Account & Associated Data

Drivers and passengers can request account and associated data to be deleted by email.

  • Please email halo.cars.uk@gmail.com with your request.
  • The HALO accounts team will review and complete your request as soon as possible.

2. Location Data

HALO Cars uses GPS location data from the Android and iOS mobile app, as well as pickup and destination addresses, to support journey and service functions.

  • Calculate trip distance
  • Support trip routes and navigation
  • Estimate arrival times
  • Evaluate estimated costs for passengers
  • Support dispatch operations
  • Support driver journey handling
  • Provide related passenger and driver services

3. Location Data Permissions

Passengers and drivers can manage permission settings for Android and iOS in the application settings under location access.

  • The app may request precise location.
  • The app may request background location where relevant to service features.
  • Location permissions can be changed by the user in device settings at any time.

4. Location Data Usage

HALO Cars uses location data to help track relevant driver and passenger location information where required for trip handling.

  • Calculate estimated arrival times
  • Assist the driver in reaching passengers
  • Support dispatch operations
  • Provide ride and journey-related features

5. HALO Cars Mobile Apps

HALO Cars provides mobile apps on iOS and Android platforms for HALO Cars services, including passenger and driver use.

  • Driver features may be listed in app stores as HALO Cars Driver.
  • Passenger-facing features may also be provided through HALO Cars mobile apps and related account access.

6. HALO Cars Mobile Apps Links

7. Contacts Data

If you choose to use contact-saving features in the app, HALO Cars may request access to your device Contacts so a passenger or driver contact can be saved on your phone for communication purposes.

  • HALO Cars does not upload your device Contacts list to our server for this feature.
  • Contacts access is used only to add contact information to the phone locally, unless clearly stated otherwise in a future update.

8. Communications Features

The app may provide features that allow communication between driver and passenger.

  • Phone calls
  • SMS
  • WhatsApp
  • Contact-saving shortcuts

When you choose to use these features, the selected communication service or application may process your data under its own terms and privacy policy.

9. Uploads and Documents

If you choose to upload receipts, documents, or images through the HALO Cars app, we may collect and process:

  • Uploaded images
  • Related document details
  • Booking references
  • Associated metadata

This is used for operational, account, and journey-related services.

10. Notifications

HALO Cars may offer optional notifications for service updates, ride information, and other relevant app activity.

  • Notifications are optional.
  • Notifications can be managed in your device settings.

11. Log Files

HALOCars.co.uk follows a standard procedure of using log files. These files log visitors when they visit websites and use certain digital services. All hosting companies do this as part of hosting services and analytics systems.

The information collected by log files may include:

  • IP addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring and exit pages
  • Page reloads
  • Error events
  • Number of clicks
  • Session speed and technical diagnostics

These are not linked to personally identifiable information unless necessary for:

  • Providing the service
  • Investigating issues
  • Securing the service
  • Complying with legal obligations

This information is used for analysing trends, administering the site, tracking usage of modules on the website and app services, improving reliability and performance, and gathering demographic information.

12. Cookies and Web Browser Storage

HALOCars.co.uk uses cookies and browser storage. These may be used to store information including:

  • Visitor preferences
  • Pages accessed or visited
  • Form or session data

This information is used to:

  • Optimise visitor experience
  • Customise website content based on browser type and other information
  • Support faster booking procedures

Wherever possible, we request repeat permission-granting options to keep visitors and users informed.

13. Privacy Policies - General

HALOCars.co.uk has no access to or control over certain cookies, storage, services, or processing used by third parties such as:

  • PayPal
  • Google
  • WhatsApp
  • Apple
  • Android platform services

14. Third Party Privacy Policies

HALOCars.co.uk's Privacy Policy does not apply to other companies such as PayPal, Google, WhatsApp, Apple, Android platform services, and other third-party applications or service providers.

We advise you to consult the respective Privacy Policies of these third-party providers for more detailed information.

15. Personal Information

Another part of our priority is protecting personal data while using our website and apps. Every possible effort has been made to keep data safe for our users.

  • We use SSL for page loads and background activities where appropriate.
  • We protect data behind firewalls where possible.
  • We use encryption, access control, and related security measures where appropriate.

HALOCars.co.uk does not knowingly collect Personally Identifiable Information that is not required for the purpose of providing:

  • Bookings
  • Payments
  • Journey handling
  • Communications
  • Uploads
  • Account access
  • Dispatch operations
  • Essential subscriber services

If you decide you do not want HALOCars.co.uk to store information on our website or service systems, we encourage you to contact us immediately and we will do our best to remove information from our records where legally and operationally possible.

16. Data Use and Sharing

HALO Cars may use personal and operational data to provide:

  • Bookings
  • Passenger services
  • Driver services
  • Dispatch operations
  • Route and journey handling
  • Service support
  • Uploads
  • Communication features
  • Fraud prevention
  • Account administration
  • Performance monitoring
  • Legal compliance

We may share relevant information with:

  • Authorised HALO Cars staff
  • Service providers
  • Hosting providers
  • Operational partners
  • Payment-related providers
  • Legal or regulatory authorities where necessary

We do not sell users' personal data.

17. Online Privacy Policy Only

This Privacy Policy applies to our online activities and digital services and is valid for:

  • Visitors to our website
  • Users of HALO Cars mobile applications

It applies to information that users share and/or we collect through HALOCars.co.uk and related app services.

This policy is not intended to apply to information collected completely offline and outside our website, apps, and related digital service channels.

18. Consent

By using our website or mobile applications, you consent to this Privacy Policy and agree to its terms and conditions.

If you have any concerns or suggestions, please do not hesitate to contact us.

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